Help / FAQ

Buying tickets

1. How do I buy a ticket?

Select a ticket type on the event page and click on "Get tickets". Choose how many tickets you want to purchase and proceed to checkout. You need to have a registered Ticted account to purchase tickets.

To pay for your order you need to have a debit or credit card. We accept Visa and MasterCard debit and credit cards, Visa Electron and American Express. In case you have trouble purchasing with Visa Electron, please check with your bank that you are allowed to make web payments. Note that some events only sell tickets via our mobile apps.

2. How do I use my ticket?

Ticted has two different ticket types; regular barcoded tickets and in-app tickets.

Barcoded tickets
If you purchase a ticket on the Ticted website you will always receive a barcoded PDF-ticket to your Ticted account's email address. You will also find your tickets by signing in to your Ticted account on our website or the mobile app. To enter the event you just need show your barcoded ticket at the entrance, where it is electronically scanned.

In-app ticket
Some events only sell tickets via our mobile app. Tickets to these events can only be accessed via the app and the ticket will contain a button with the text "Use Ticket". This button is used to mark the ticket as used instead of having to use a barcode reader. These events do not accept printed tickets. When purchasing via the Ticted mobile app, it will be clearly stated whether or not the ticket is an in-app ticket. Note that your phone needs to be connected to the internet when you use an in-app ticket.

3. The ticket has my name on it. Can my friend still use it?

In most cases, yes.

Since every ticket has its own unique barcode number it does not matter who uses the ticket. However, always remember to read the event and ticket description since it may contain special requirements set by the event organizer, e.g. that the ticket needs to contain the name of the attendee.

4. Can I print the order confirmation and use it as a ticket?

No, the order confirmation is not valid as a ticket.

If the event sells tickets via the web, a PDF-ticket will be attached to the order confirmation email. If you purchase an in-app ticket, you need to open the ticket via the Ticted mobile app.

5. I didn't receive an order confirmation to my e-mail. What do I do?

A confirmation of your order should always be sent to your user account's e-mail address. You should check your spam folder and that your email address is correct from your "User settings".

If the e-mail address is correct and you have not received an order confirmation, please contact our support on supportticted.com.

Payment

1. How are my payments handled?

We use Stripe as our payment processor in order to provide our users with a seamless and secure payment process. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Your payment details are safe.

2. Which payment methods are supported?

We accept VISA and MasterCard debit and credit cards, Visa Electron and American Express.

In case you have trouble purchasing with Visa Electron, please check with your bank that you are allowed to make web payments.

3. What is the final amount I need to pay when I purchase a ticket?

The final price of your order will be displayed in the payment window where you insert your credit card information, before pressing the Pay-button.

4. Can I save my credit card information after my first purchase?

Yes you can!

We strive to keep our payment process as smooth and simple as possible. During your first purchase you can tap the "Remember me"-button on the payment window and enjoy a two tap payment processes for future ticket purchases.

General

1. How do I start to use Ticted as an event organiser?

To create events and sell tickets on Ticted you need to create a Ticted user account. Just click on "Signup / Login" in the top right corner to register.

Remember to customize your organizer profile from the ""Organizer settings" -section before creating your first event.

Need help? Contact us

2. Anything I need to know before I start to sell tickets?

Make sure to set up your organizer profile and payment information from the Organizer settings -section before creating your first event.

Creating events

1. How do I create an event

Creating an event on Ticted is fast and easy.

a) Log in to your Ticted account and click on the 'Create event'-button in the top right corner.

b) Fill in all the required fields. The required fields are market with a red border.

c) Add tickets according to your preferences. Remember that you can choose when a specific ticket category shall be used, assign special early bird prices, etc.

d) Check the event information one last time and click on Publish event. Remember to use your events specific URL to market your event on other social media channels.

2. What is an Early bird ticket?

You can sell your tickets to a reduced price during a certain time period before the event starts by using the Early bird-feature. The ticket price will automatically be adjusted to the normal ticket price after the Early bird time period has expired.

A SALE-icon will be added to events with Early bird tickets. This makes the event a bit more attractive.

Ticket validation

1. How do I check in my attendees?

You can use several methods to check in your attendees:

Scan tickets
Use our free scanner application to seamlessly scan entrance tickets with any smartphone or tablet. No need to buy or rent any expensive barcode readers.

Guest list
The names of each purchaser is put on a guest list. The guest list can be used to manually check in attendees as they arrive. You can access your guest list via our scanner application or download the guest list as an Excel or PDF-file and print it out before the event starts.

Payment information

1. I just sold my first ticket. When will I get paid?

Your ticket income will be transferred to your bank account 7-8 days after the event has ended.

A sales report will be sent to your user accounts e-mail address directly after your event has ended. From the sales report you will be able to see how much ticket income will be transferred to your bank account.